There are so many great things in store for reporters, as always, at our convention in June. Please check every week to learn about some of the activities planned!
I’m proud to announce and introduce our keynote speaker. His name is Ed Horrell, Memphian author, customer service advocate, and professional speaker. Ed is also the founder of the nonprofit initiative, The Kindness Revolution.
As a professional speaker, Ed has addressed over 1,500 audiences all across the country. His speaking clients include firms such as Fed Ex, Auto Zone, Bell South, Verizon Wireless, AT&T, State Farm Insurance Company, the United States Postal Service, and numerous national conferences, to name a few. His motivational talks center on the role that values play in the areas of customer service, sales, and management.
As an author, Ed has been published over 250 times in various business magazines and has been quoted in publications such as Forbes, Business Week, Business Communications Review, and ComputerWorld. His “Kindness Revolution” columns are syndicated across the country. He writes a featured column for the Memphis Business Journal and is the author of three books, including the bestseller “The Kindness Revolution” which contains inspirational customer service stories by companies who have replaced indifference with values in customer service. His publisher is the American Management Association.
In my search and planning phase for convention, I have met so many people so willing to “serve together” with TCRA, and Ed is no exception! As I mentioned in a previous post, there is so much good that Memphis has to offer our citizens and visitors. Ed is the epitome of all that “goodness.”
If you want to learn more about our motivational keynote speaker, go to Ed’s Web site. I would highly recommend reading his book, as I did, before convention!
